FAQs

We know you might have a few questions before choosing something important & special. This page covers answers to the most commonly asked questions about our products, orders, and services.

Still curious about something? Just drop us a message at Matirajewelry@gmail.com, we’re always happy to help!

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Frequently asked questions
How can I track my order?

Once your order is shipped, a tracking number will be sent to your email.
Can I change my order details?

Please note that all sales are final. We do not accept any order change, refunds or returns once payment has been completed.
When will my order be shipped?

Usually shipped within 15 business days of customer's order.
Why did my credit card payment fail?

If payment has been declined, kindly place a new order as we are unable to process any orders until payment has been successfully made.
Do you offer international shipping?

We support international delivery
How long does delivery take?

It depends on how long it takes for the courier to deliver, but we will do our best to get the order to the courier as soon as possible
What should I do if my package is lost?

If the package is lost, we will compensate or reissue it for you
What should I do if my product has a quality issue?

interests of the customer as the main, quality problems can certainly be returned to the replacement